The Phoenix Police Department is modernizing its process for non-emergency calls. A new AI tool is helping free up dispatchers who previously had to handle both emergency and non-emergency calls. Officials say this new tool will help keep 911 lines clear for true emergencies.
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Chief Matt Giordano, a 23-year veteran of the Phoenix PD, is the first permanent leader of the department since the search to replace Jeri Williams began after her resignation in 2022.
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