Amy Roark logged in to the U.S. Bank app to check the balance on the prepaid debit card where the state delivers her monthly child support payments. Nothing had come through. Roark has two teenagers at home, and at the time – May 2018 – a legal order required one of their fathers to pay Roark $400 a month. State records show the father paid $235 that month, but none of it was deposited in Roark’s account.