A clerical error on an online rent payment portal nearly led to one Milwaukie renter losing her home — and that’s just one example of housing advocates’ increasing concerns as online portals become more standard for finding housing and paying rent.
Mistyping one piece of personal information on her apartment’s online portal meant Beth Walker didn’t realize her rent payment hadn’t gone through until after her landlord applied a late fee and prepared to start an eviction filing.
“It ultimately took hours of frantic communication and a forced day off work just to ensure the process wasn’t initiated the following morning,” Walker wrote in legislative testimony. “The digital divide isn’t just about internet access — it’s about making sure that people who lack access to or familiarity with technology like smartphones and electronic portals can still meet their fundamental needs, including housing.”…