Survey: 75% of riders report issues with MTA’s OMNY system

Nearly five years after the MTA began rolling out OMNY, its contactless payment system, a new survey reveals many New Yorkers are still facing frustrations with the technology.

According to the Permanent Citizens Advisory Committee, 75% of respondents said they’ve experienced issues using OMNY.

The most common complaint? Tap failures, with 42% saying readers didn’t register their card or device…

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