New York Attorney General Letitia James secured refunds for customers and new policy changes at Aneva Gym in Long Island City after suing the gym for failing to comply with New York laws meant to protect health club members. In June 2025, Attorney General James sued Aneva Gym for violating the law by failing to provide customers with written membership contracts and imposing illegal cancellation policies that prevented customers from easily cancelling their memberships. As a result of the Office of the Attorney General’s (OAG) lawsuit, Aneva Gym will change its cancellation policies to comply with the law, provide restitution for customers who were unable to easily cancel their memberships, and pay a $5,000 penalty.
“Aneva Gym misled its customers, causing many to keep paying for gym memberships that they should have been able to easily cancel,” said Attorney General James. “Clear contracts and simple cancellation processes protect consumers. I will continue to enforce our laws to make sure businesses do not take advantage of New Yorkers.”
An OAG investigation found that Aneva Gym, which opened in 2022, misled its customers by failing to comply with numerous provisions of New York’s Health Club Services law. Aneva Gym did not provide its members with written contracts as required by the law. Instead, it posted terms and conditions that violated the law on its website. For example, Aneva Gym required customers to cancel their memberships in writing and in person, when the law requires that customers be able to make cancellations via website, email, mail, telephone, or in person. Aneva Gym also required its customers to cancel their memberships 30 days in advance, when the law allows customers to cancel gym memberships within three business days of when a monthly membership renews. In addition, Aneva Gym failed to post a legally required $50,000 bond with the Department of State, which helps protect consumers if the gym goes out of business or fails to provide the services promised…