Residents in Raleigh who keep an eye out for the arrival of their water bill might notice some delays hitting their mailboxes – or an absence entirely. Raleigh Water has noted an issue with their print vendor, leading to a disruption in the normal schedule of paper billing statements. As explained in a notice on the City of Raleigh’s official website, the glitch has resulted in some users receiving their bills later than usual or not receiving them at all.
In response to the hiccup, Raleigh Water has assured customers that they will not be penalized for delays caused by the vendor’s issue. They’ve put a hold on service disconnections and waiving late fees in the interim. However, users have continued to receive their electronic bills without interruption. For those encountering the delays, Raleigh Water has extended a hand, offering a temporary reprieve from the specter of disruption to their water service.
To get a handle on billing inquiries or for assistance in setting up electronic billing, Raleigh Water is directing impacted customers to their Customer Care and Billing team. The team is reachable at 919-996-3245, and information is also available on the dedicated self-service webpage. Addressing the situation and the steps being taken, Raleigh Water articulated gratitude for customers’ patience and understanding during this period of adjustment…