In Raleigh, a new program aims to assist individuals experiencing mental health crises by connecting 911 callers with trained professionals through the City’s Crisis Call Diversion (CCD) Line. According to the City of Raleigh, the pilot program includes three licensed clinicians, including James Pearce, who handle calls to provide guidance and support during moments of emotional distress.
Pearce and his colleagues focus on assisting individuals in crisis and preventing harm. In its first month, the CCD line has handled dozens of calls, easing the burden on local law enforcement. The program redirects 911 calls related to mental or behavioral health issues to clinicians at the Raleigh-Wake Emergency Communications Center, who provide specialized support and de-escalation.
Ashley Wilson, a clinician with 15 years of crisis experience, highlights that the program benefits both individuals in crisis and the broader community by freeing 911 resources for other emergencies. Calls that previously required EMS or Raleigh Police are now handled by Wilson and her team, trained to assess and respond to mental health needs, according to the City’s website. The initiative provides a safe space and ensures that support is available, helping individuals connect with appropriate care…