RICHMOND, Va. — Months after city leaders called Richmond’s Department of Public Utilities new utility billing system launch a success, thousands of Richmonders are still reporting problems from payments not showing up to duplicate bills and confusing account balances.
Allison Miessler is one of the customers dealing with billing errors.
“I discovered I had two accounts, and one listed over $600 and the other about $100 so I was very confused,” Miessler said…