RICHMOND, Va. (WRIC) — Customers contacting the Richmond Department of Public Utilities (DPU) may notice longer wait times Tuesday afternoon while staff completes a working session.
On Tuesday, Sept. 8 from noon to 2 p.m., DPU billing and customer service staff will participate in a working session led by Chief Administrative Officer Odie Donald, II, according to a press release from city officials.
The session will focus on strengthening internal processes and improving the customer experience, the Sept. 2 release said…