HENRICO COUNTY, Va. — After CBS 6’s reporting into the state’s delayed and backlogged efforts to inspect and investigate Virginia’s nursing homes, the health department completed a complaint investigation that was heavily anticipated by the people who prompted it.
“I wished it could be more, but at least they did something,” Heather Tyler, one of the complainants, said.
In September, Tyler told CBS 6 she was frustrated that the Virginia Department of Health had not taken action in response to the complaint she submitted against her husband’s Henrico nursing home, Westport Rehabilitation and Nursing Center.
WTVR “Ironically, the day after we aired that story, I got a call from the health department saying that they were at Westport at that time investigating my complaint,” Tyler said.
In January 2024, she filed claims with VDH alleging poor conditions at Westport, that her husband was left to sit in his urine for hours, and that he suffered unexplained injuries and marks on his body.