RICHMOND, Va. (WRIC) — The city of Richmond Department of Public Utilities (DPU) has implemented new upgrades to its customer service to improve wait times and increase support.
On Wednesday, March 18, the city of Richmond DPU announced it has implemented several enhancements to improve its customer service experience and ensure customers receive effective support in a timely manner.
Over the past few months, DPU has reduced wait times for calling customers significantly with its Customer Service Center. Through improvement with its targeted process and strategic staffing adjustments, the department has reduced response times, which has allowed customers to reach a representative faster…