ROCHESTER, N.Y. – RG&E customers who use auto-pay should check their statements closely as the utility continues to have issues with its new payment system.
The News10NBC Investigative Team discovered that RG&E ran into an issue last month when its new system failed to deduct customer payments on-time and then tried penalizing impacted customers with a late fee. The problems persist this month too.
Pete Vanwaes was initially reluctant to allow RG&E to automatically deduct money from his checking account every month to cover his bill but he eventually signed up for auto-pay, “the reason I went to auto-pay was because at one point or another they had botched up the manual process,” Vanwaes recalls…