On October 27, 2025, New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) announced a new plan to improve communication during major unplanned power outages. The companies, based in Binghamton, New York, will now call customers affected by outages that impact 500 or more people. These calls will explain the likely cause of the outage. The companies plan to make these calls within two hours after power is fully restored, but only on weekdays from 7:00 a.m. to 7:00 p.m.
Christine Alexander, vice president of customer service at NYSEG and RG&E, said that outages are often caused by fallen trees or vehicle accidents. She stated that the new calls will help keep customers informed. The companies already provide outage alerts, but this new step is meant to improve communication…