ROCHESTER, N.Y. — The Monroe County DMV is set to upgrade its customer service experience with a new queuing and appointment system.
Starting Monday, visitors will check in at a kiosk, enter their information, and wait to be called by name rather than a number.
“The tickets are gone, the numbers are gone. It’s going to be just like when you go into some other places, it’s your name. So it’s going to be your first name last initial,” said Monroe County Clerk Jamie Romeo…