New improvements to the City of Sacramento’s 311 system are helping streamline the reporting and response process for concerns involving homelessness.
These upgrades are designed to streamline service requests, improve coordination among response teams and ensure more transparent communication for the public, said Brian Pedro, who leads the City’s Department of Community Response (DCR) as well as the City’s Incident Management Team responding to homelessness.
“311 is the City’s system for reporting homelessness concerns; it’s the backbone of how we receive and respond to requests from the public,” Pedro said. “The innovative use of technology and data has always been integral to the City’s homelessness response, and the work we have done to improve our reporting system, in partnership with the City’s IT Department, will produce better and faster results for our residents.”…