On a recent Monday morning, two executives at a Natomas company commiserated about the poor experiences they’d had over the weekend, getting the oil changed in their family cars.
“Everybody’s in that waiting room. You’re drinking that old coffee. Then the guy comes in with the high-pressure sale, trying to sell you everything you don’t need,” said Michael Quimby, chief operating officer of Kooner Fleet Management Solutions. “It just wasn’t a very customer-centric experience.”
Quimby and the other executive — company founder Gary Kooner — had the infrastructure to offer car owners an alternative. Their firm offers preventative and roadside maintenance for large delivery and logistics companies. The company has operations in 28 states, and technology they use to manage maintenance for the truck fleets…