ST. LOUIS, Mo. (First Alert 4) – The Consumer Financial Protection Bureau says more than half the complaints they receive about mortgages are about trouble during the payment process. It received 12,500 complaints about payment issues in 2025.
When a St. Louis woman couldn’t get a dispute about her mortgage payments resolved, she reached out to First Alert 4 Investigates. We contacted a lawyer with the St. Louis Mediation Project, who stepped up to help.
Doris Taylor has been living the American dream for 19 years…