On October 22nd, Blu Lapis Meda, Vetcomm, and myself booked veteran para athlete Brian Big Country Conwell to fly to San Diego so we could present him with a veteran resiliency award for winning 21 medals in competitions after losing his leg during active duty in a car accident. #sycuan Casino and attorney #kingaminpour graciously supported us in the creation of this event.
When Brian tried to check in, the American Airlines ticket agent was beyond unprofessional.
They let another customer cut in line in front of Brian at check in, got distracted and nearly booked Brian a different flight by mistake. I had paid for more legroom to accommodate Brian and the agent bumped him to a seat with very limited mobility. Brian is 6’6, 285 pounds and a competitive weightlifter that uses a wheelchair.
Brian Seat ChartPhoto bySHIFT Archive
I’m very curious why I would be charged “seat fees” if your airline has no intention of honoring what I paid for. When Brian asked about his seat, the clerk responded, “If you don’t like it, fly another airline.” A passenger in line was so disgusted at the counter agent’s behavior that they gave up their first class seat for Brian to fly comfortably.