Non-emergency calls to the San Diego County Sheriff’s Office are being answered by an artificial intelligence agent as of this weekend, officials said.
The aim is to reduce wait times, specifically for callers who do not have an immediate emergency.
All emergency calls to 911 will continue to be answered by trained dispatchers, according to a statement from the sheriff’s office. Calls to the non-emergency number are now being greeted by a voice AI agent known as Hyper, officials said…