If you file a report through San Diego’s Get It Done app, you may be waiting awhile to get results, according to an Axios analysis of city data.
Why it matters: The city routes many complaints — from off-leash dogs to cars parked on the street for too long — through the app, but San Diego had almost 85,000 open cases in its queue as of last week, making filing a complaint feel fruitless to some residents.
- In some cases, complaints have languished for up to a decade.
When it comes to certain kinds of complaints, like cars parking longer than 72 hours, police say the backlog is due in part to understaffing.
Case in point: Pacific Beach resident Wendy Eichenbaum has tried over and over to use the app to report cars violating the 72-hour parking limit on her street.
- Her townhouse has only one designated parking spot. Cars parked for weeks in front of her house mean her partner has to park blocks away.
- But it takes police on average 14 days to close a 72-hour complaint in her neighborhood, according to city data.
- “So if you do the math, you file a report and then wait, the car will move just before street sweeping, perpetually avoiding the penalty,” she told Axios. “It feels like playing Whack-a-Mole.”
And Pacific Beach has one of the faster average response times.
- In northern, richer neighborhoods like Del Mar Mesa, Torrey Highlands and Carmel Mountain, it takes on average 125 days to close a 72-hour parking case.
Data shows richer neighborhoods get more of their complaints serviced, even if it still takes several weeks.
- Lower-income neighborhoods fare worse. For example, Southeastern San Diego has 487 open cases, Skyline-Paradise Hills has 480, and Encanto has 390, according to city data.
By the numbers: Overall, it’s taking the city longer to close such parking cases — 46 days in 2026 versus 43 in 2025, data shows…