For San Diegans tapping the city’s Get It Done app, logging a non-emergency report can feel like yelling into the void. From busted streetlights to beat-up sidewalks and stubborn parking scofflaws, fixes are taking weeks or even months to show up. Residents from Pacific Beach to Encanto say problems linger long enough to disrupt daily routines, turning the app into a place to park complaints rather than resolve them.
City data and analysis show a large backlog
An analysis of city records by Axios found that as of last week, San Diego had almost 85,000 open cases sitting in the Get It Done system. Some of those requests have lingered for up to a decade, according to the outlet’s review of city data. Sidewalk repair and street-light maintenance are among the worst offenders, together accounting for thousands of unresolved reports.
Parking enforcement delays vary widely by neighborhood
Parking complaints tell their own story. Data from the City of San Diego data portal show that in 2026, the average time to close a 72-hour parking case has stretched to 46 days, up from 43 days in 2025. Where you live can make a big difference: in Pacific Beach, the average closure time is roughly 14 days, while in Del Mar Mesa, Torrey Highlands and Carmel Mountain it is closer to 125 days. Lower-income neighborhoods such as Southeastern San Diego, Skyline-Paradise Hills and Encanto each have hundreds of open cases in the pipeline. Overall, the city still lists nearly 4,000 open 72-hour parking complaints even as the department has closed almost 12,000 this year, according to the same data.
Police point to staffing and process constraints…