San Jose’s homeless outreach efforts have been more concerned about volume than outcomes, and there is little accountability when homeless support nonprofits did not provide adequate services.
A city audit of San Jose’s homelessness services released in October found some nonprofits did not meet performance targets or reporting requirements, and the Housing Department failed to require corrective action plans. These findings echo a 2024 state audit which showed San Jose could not identify all of its expenditures on homeless support, nor does it adequately measure the effectiveness of its systems.
The city auditor recommends the housing department improve its grant monitoring process by updating its oversight procedures and having consistent target goals…