SPOKANE, Wash. — Spokane Regional Emergency Communications (SREC) announced Monday that it has launched a new automated non-emergency triage system in its dispatch center for Crime Check calls.
Built by the company, Prepared, SREC says the new system is “designed to help calls get where they need to go faster and help us serve the community more efficiently…”
“Our goal has always been to provide the highest level of service to the people who call us for help,” said Kim Arredondo, SREC’s Deputy Director, in November during a test of the system. “By integrating automated triage into the Crime Check line, we’re ensuring that callers get routed to the right resources quickly while preserving our 911 lines for life-threatening emergencies.”…