Many Queen City Rod & Custom customers tell the same story: They brought in their car and received an estimate. They paid at least half of the price upfront. Then their car sat in the shop as their calls were ignored.
Some got their cars back with work that didn’t reflect the prices.
Some got their cars back in a condition worse than they went in.
Some had to fight to get their cars back at all.
Former customer Mark Jennings started a Facebook group in hopes of helping others with similar experiences and to discourage others from patronizing the shop.
Queen City Rod & Custom shut down sometime this summer but its general manager, Reed Arnold, hopped to another shop, Retrobuilt, in May — or he tried, at least.
When founder Clinton White first opened Retrobuilt, it was known for making new Mustangs look vintage, even earning a write-up in the LA Times . After White’s 2020 death, the shop took a two-year hiatus.
According to the late Retrobuilt owner’s son, Clinton White II, Arnold and a former employee approached him about purchasing the shop. The younger White said he wrote up an agreement in May that allowed Arnold to basically try running things while he saved up money to purchase the shop, but when White found out about Arnold’s past, he terminated the contract.