On Your Side: Better Business Bureau investigating complaints regarding car wash company

SPRINGFIELD, Mo. (Edited News Release/KY3) – The Better Business Bureau urges consumers to exercise caution when using Club Car Wash, a Columbia, Missouri-based company operating more than 200 locations across 11 states.

Club Car Wash operates locations in Lebanon, St. Robert, Rolla, and many locations in northwest Arkansas. reports 240 complaints about the business, with over two-thirds related to vehicle damage

Club Car Wash currently holds an “F” rating with BBB, the lowest on its scale, due to a pattern of unresolved and unanswered complaints. The BBB reports 240 complaints about the business, with over two-thirds related to vehicle damage and just over a quarter concerning membership billing issues. The business also has received 73 customer reviews, the majority of those being negative reviews…

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