BIRMINGHAM, Ala. (WBMA) — Central Alabama Water is investigating thousands of customer accounts for possible billing problems after discovering malfunctioning water meters and unusual usage records that could mean the utility has been providing water without collecting the money it should.
During Friday’s meeting of the Central Alabama Water (CAW) Board of Directors, Chief Reliability Officer Ray Sloan revealed that the utility has examined 18,500 accounts showing zero water consumption and identified another 11,500 accounts with potentially questionable billing patterns.
Together, the two reviews involve approximately 30,000 accounts, although the utility has not established that all of them contain errors…