According to a statement released on Wednesday, Alabama Power is currently experiencing a significant increase in customer service calls due to the extreme cold weather in January. The company also mentioned that there are multiple options available for customers seeking assistance with paying their power bills.
“We want to reassure customers that, in coordination with the Alabama Public Service Commission, Alabama Power commits that we will not disconnect customers due to non-payment through March 15th,” the company said in its statement. “We understand the challenges they may be facing and are committed to supporting them.”
According to Alabama Power, there will be a 25% increase in electricity usage this month compared to last January due to the recent cold weather. The company is requesting patience from customers who contact their customer service.
“The recent cold wave has led to increased electricity usage, resulting in higher bills for many customers,” the company stated. “Customers used much more electricity this month to warm their homes while it was extremely cold outside. In fact, we expect customers will use 25% or more electricity this month compared to last January – and that is directly tied to the cold snap. The power bills our customers are seeing this month show how much power it took to keep our homes warm when it was 20 degrees outside for several days in a row. In fact, the average low temperature across much of Alabama was well below freezing for the first three weeks of the year,”