In 2020, hundreds of thousands of Floridians could not access unemployment benefits due to the state’s broken online system. Now, hundreds of Central Floridians could soon lose food stamps and Medicaid because of problems with yet another online system.
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The new MyACCESS application portal launched on December 5th and was supposed to be more user friendly.
However, since its launch, Channel 9 has showed you longlines for in-person requests, online glitches, and overwhelmed call lines.
Community advocate Vanessa Brito said “compounding issues” have caused hundreds to already lose benefits.
In just an 8-hour window, she collected names from over 160 Floridians dealing with portal problems.
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Brito said one of the most common problems is that documents uploaded to the new portal by claimants aren’t populating after multiple attempts.
It’s causing claimants to be denied for incomplete applications.