TOPEKA, Kan. — The Kansas Turnpike Authority (KTA) is working to dispel confusion gripping some drivers adjusting to the new cashless tolling system implemented earlier this year.
KSNT-TV reached out to Rachel Bell with the KTA to get an update on the cashless tolling system put in place on July 1, 2024 . She said the KTA is focused on informing people about the cashless tolls and how they work, with education efforts ongoing as summer transitions to fall.
“We are experiencing high call volume and some customers are frustrated if they have difficulties getting through,” Bell said. “Customers should always look at their statements, just like they would a credit card statement or other invoice, and they should contact KTA if something doesn’t seem accurate.”
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This was a major change for Kansas drivers as the old cash tolls were shut down in the summer and are now being demolished in favor of the new system. Drivers in the Sunflower State are now billed through the use of newly installed overhead gantries, switching old KTAG accounts over to the new DriveKS system.