Many county clerk offices across Kentucky are experiencing long lines and wait times as a new vehicle registration system gets underway.
In early January, Kentucky replaced its longtime vehicle registration system with KAVIS, a computerized system created to streamline processes, improve customer service, and enhance efficiency.
In order to make the switch, offices across the state closed their doors for several days to allow more than 350 million records to be transferred to KAVIS.
Now that offices have reopened and implemented KAVIS, operations haven’t exactly been smooth sailing.
“Each day, we’re running into different obstacles,” said Clark County Clerk Michelle Turner.
Describing logistical and technical glitches, Turner said her team has been working long hours to fulfill all of their new requests and catch up on old ones.
On a typical day, the Clark County Clerk’s Office processes 200 titles. Right now, they’re ending the day with around 120.
“We are working the best we can,” said Turner. “I’m coming in an hour and a half early every morning, staying two or three hours after, and I can’t get caught up myself, and there are bigger counties than this out there.”