- Schnucks customers soon won’t be able to buy more than 10 items at its self-checkout.
- “We do expect there to be some benefits to stopping theft,” the Midwest retailer said.
- Many major retail chains are rethinking their self-checkout strategies.
Midwest grocery store chain Schnucks is putting a cap on how many items customers can buy at its self-checkout .
From Thursday, self-checkout lanes in all Schnucks stores will be limited to customers buying 10 items or fewer, the retailer confirmed to Business Insider. Customers with more than 10 items will be redirected to its staffed checkout lanes, it said.
“While the primary intention is to improve customer service and checkout efficiency, we do expect there to be some benefits to stopping theft,” Schnucks said in a statement. “Because self-checkouts are more susceptible to theft, this item limit will help us maintain our costs while keeping the prices lower for our customers.”
Schnucks operates 115 stores in Missouri, Illinois, Indiana, and Wisconsin. It told BI that all its stores had self-checkouts, with between four and eight on average at each location.