State Farm employees faced pressure to avoid replacing customers’ roofs under a claims initiative introduced in 2021, according to a policyholder’s attorney.
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Billy and Lacy Hursh’s attorney, Hannah Whitten, said documents released after a hearing in a lawsuit in Oklahoma City show the company tried to cut indemnity and celebrated claims closed without payment, according to KFOR.
Frontline claims staff felt pressure to avoid roof replacements in 2021, Whitten said, and the documents show State Farm knew it.
Whitten alleged that State Farm’s practices continue to reduce wind and hail payments in 2026. A full roof replacement requires a team manager’s approval, she said…