Macy’s, the iconic American department store chain, is facing significant changes as part of its ongoing efforts to adapt to the evolving retail landscape. Founded in 1858 and recognized as the largest department store company by retail sales in the United States as of 2015, Macy’s has been a staple in American shopping culture for generations. However, the company has faced challenges in recent years, leading to store closures and layoffs.
In 2020, Macy’s announced plans to close a fifth of its locations, which amounted to around 125 stores. This decision was part of a strategy to respond to changes in consumer behavior and the competitive marketplace. The rise of e-commerce and changing shopping habits have significantly impacted traditional brick-and-mortar retailers like Macy’s.
The latest development in January 2024 involves Macy’s laying off 2,350 employees as it moves some jobs offshore, coupled with the closure of five more stores. One of these stores is located in Tallahassee, Florida, at Governor’s Square, 1500 Apalachee Parkway. Despite this particular store earning a 4 out of 5 stars rating on Google reviews, with customers often complimenting the sales and customer service, it is set to close as part of the company’s restructuring plan.