Doctor credits series of investigative reports for insurer’s change in policy

“I started crying,” explained Dr. Alicia Billington after learning a major insurer recently changed its policies to now cover a popular breast cancer reconstruction treatment that had long been denied.

“I literally had on my desk a pile of patients that had denials for that, and I was actively working on writing letters to argue, please let them get the surgery that they need,” she explained recently.

The procedure she’s referring to involves a surgical mesh, called GalaFLEX. It’s often used on breast reconstruction patients and has become increasingly popular among surgeons, including Dr. Billington, a plastic and breast reconstruction surgeon in St. Pete…

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