TOLEDO, Ohio — What holds businesses back is not always a lack of customers, capital or ideas. Sometimes, local leaders say, the biggest barriers are the unseen gaps – between people, systems and opportunities.
That was the focus of a recent episode of Leading Edge, where host Jeff Smith spoke with Ben Klaiber, a Toledo-based workflow and experience architect who works with organizations to improve operations and performance.
Klaiber said a recurring theme in conversations about the regional economy is that many businesses are closer to success than they realize…