VIRGINIA BEACH, Va. (WAVY) — Recent changes to the claims process for Tricare, the health insurance program for military members and their families, has impacted mental health clinics in Hampton Roads.
On Jan.1, a company named PGBA LLC began processing claims for the Tricare East Region.
However, a spokesperson for Humana Military, the regional contractor for the East Region, told NBC News that a “small percentage” of provider records in the claims administration system had outdated or incorrect data that prevented claims from being processed in January…