NORFOLK, Va. — Calls labeled “Scam Likely” pop up on phones every day, and many people instinctively ignore them. However, consumer experts warn that those labels aren’t always accurate, and trusting the wrong signal can have real consequences, both at home and at work.
Elizabeth Carter with the Hampton Roads Better Business Bureau said phone carriers are working to protect consumers, but in the process, legitimate businesses are sometimes flagged as potential scammers.
That means important calls, from banks, doctors, or schools, can get missed…