When Katy Cady opened the medical bill in her mailbox, the number didn’t look right.
The total — $2,454.78 — came from her labor and delivery at Bon Secours Mary Immaculate Hospital in 2023. The bill listed only a single charge and a payment deadline, without a breakdown of services.
She asked for an itemized bill. When she got it a few weeks later and reviewed the breakdown, she noticed charges that didn’t add up — including two epidurals, even though she had received only one.
She called the hospital’s billing department, which sent the account for review. Weeks later, Bon Secours issued a revised bill for $1,739.43, more than $700 less than the original charge. Cady set up a payment plan and began paying down the adjusted balance, eventually paying $1,100 toward it…