WASHINGTON (7News) — Metro’s “Better Bus Network” overhaul has been anything but smooth since its June 29 launch.
The agency eliminated 527 bus stops and renamed every route in the system — part of its first complete redesign in 50 years. But with the changes came confusion, delays, and thousands of complaints from daily riders.
More than 2,000 calls and feedback reports are pouring into WMATA each day, and about 150 calls from frustrated commuters seeking clarity on the newly labeled routes and longer, more complex trips…