A longtime Metro rider voiced strong frustration over recent bus system changes, calling them disruptive, unreliable, and dangerous—especially for vulnerable community members.
The rider, who has used Metro services for over a decade, detailed a string of back-to-back experiences that highlight the growing dissatisfaction among daily commuters following the new update.
Thursday’s Ride Gone Wrong
The trouble began on Thursday, when the rider boarded the D72 northbound expecting a routine trip to Van Ness. Instead, the driver abruptly announced the bus would only travel as far as Porter, advising everyone to take the next bus. Complying, the rider hopped onto the next vehicle—only for it to drive one block up Mt. Pleasant before kicking everyone off again.
With no further buses in sight, the rider missed their scheduled event and had to call an Uber to reach their destination, resulting in wasted time and money.
Friday Night Fail
The following day brought more disappointment. At 5 p.m. on Friday—peak time for workers heading to D.C.’s vibrant downtown scene—the rider found themselves within walking distance of three bus routes. But not a single one was scheduled to arrive in under 15 minutes…