Callers reporting an emergency to Newark’s 911 dispatch center now have the ability to share a live video feed with dispatchers, who can use the footage to assist police officers, EMTs and firefighters responding to the scene.
“These advancements are not just technological improvements; they are lifesaving tools,” said Lt. Greg D’Elia, a spokesman for the Newark Police Department. “By giving telecommunicators better insight into emergencies as they happen, the upgrades strengthen investigations, enhance responder safety and ultimately improve outcomes for those in crisis.”
The new technology is part of the state-funded Next Generation 911 initiative, which is modernizing all of Delaware’s emergency communications network to keep pace with changing technology and community needs. New Castle County’s dispatch center added the feature in 2023…