The Massachusetts Department of Unemployment Assistance (DUA) has long operated as a black box of bureaucratic ineptitude, and the latest state audit has just reinforced that disparaging reputation.
Covering July 22, 2022, through June 30, 2024, State Auditor Diana DiZoglio’s review confirms what thousands of desperate, jobless residents already knew: the agency mismanaged its core duties, abandoned stranded callers, and routinely withheld economic lifelines when they were needed most.
The audit had to assess call log data from August 2024 through August 2025 because DUA had deleted its call log data for the original audit period…