A welcome greeting can make a difference – and, in Millbury National Bank’s case, can also serve as a deterrent to robbery.
Such was the case one day in the mid-2000s, when a man walked into the Millbury, Massachusetts-based bank looking for a stick-up, only to be metaphorically disarmed by a teller too friendly to rob.
He left after the teller greeted him and offered to help with the briefcase he was fumbling with, recounted Chairman Kate Marcum, who was CEO at the time. No one at Millbury knew he walked out and robbed a different nearby bank instead, until the cops showed up…