Worcester’s 311 Customer Service Center has received the 2026 Award of Excellence at the IUCX ENGAGE311 conference.
The award, which was presented during the week of April 13 in Tampa, Florida, recognizes high performance in public service delivery. The ENGAGE311 Awards of Excellence honor organizations and individuals advancing best practices in accessibility, responsiveness, and customer experience in North America.
Worcester 311 has earned recognition for strengthening its central access point for information, serving approximately 212,000 residents with a dedicated team of eight full-time agents…