Customer service sure isn’t what it used to be. Instead of helpful customer service representatives who pick up the phone before the second ring, you have overgrown phone trees, unhelpful AI agents, and ticketing systems that seem designed to shield customers from companies and companies from customers. You won’t find any of this at Relion Solutions, a new IBM midrange business partner that launched earlier this month with a desire to focus relentlessly on serving the needs of its IBM i customers.
Relion Solutions was co-founded by Heather Dinho and Richie Palma, two IBM i veterans with years of experience in the IBM midrange. The Byron Center, Michigan-based company recently was accepted into the IBM business partner program, enabling Dinho and Palma to begin growing their new business, which will serve IBM i customers nationally.
“We are an IBM business partner reseller for IBM Power Systems, storage, maintenance, renewals,” Palma told IT Jungle in a recent interview. “We will build our service portfolio around pretty much everything from the OS up. So we can do any application development services, but really we’re going to take care of the OS, and then as we grow and scale, we’ll dive into the managed services world.”…