A North Carolina medical practice says its flood insurer and claims handlers delayed, shifted positions, and denied a covered Hurricane Helene loss.
Ashewell Medical Group and its landlord, Boxee Holdings, sued Auto-Owners Insurance Company and a string of claims handlers in federal court on July 15, alleging they delayed the claim, shifted coverage positions, and denied a flood loss after Hurricane Helene flooded the practice’s Asheville office and in-house pharmacy in September 2024, according to the complaint.
For claims professionals, it reads like a catalog of pressure points: a National Flood Insurance Program claim, a Write Your Own carrier, two third-party administrators on the file, an individual adjuster, and a bank acting as the broker that the complaint says failed to place enough coverage before the storm hit…