ATLANTA — A longtime MARTA Mobility rider says a change in how drivers handle canceled appointments could put passengers in potentially unsafe situations.
Matthew Smith, who has relied on MARTA Mobility for 20 years, says he was left waiting for three hours earlier this week after his doctor’s appointment was canceled while he was already on his way.
Smith says that in the past, drivers would take him back home if an appointment was canceled mid-trip. But this time, he says the driver told him that wasn’t an option and dropped him off at his scheduled destination…