If you call 911 in New Orleans, you may hear the sound of an artificial intelligence (AI) agent answering your call instead of a human voice.
The Orleans Parish Communication District (OPCD) is changing the way dispatch calls are handled in New Orleans with the implementation of new technology.
The OPCD is currently testing out the new tool designed to reduce the volume of calls human dispatchers must handle, which is over a thousand emergency calls a day.
Why is New Orleans using AI to answer 911 dispatch calls? Here’s how it works
New Orleans implemented AI in April to answer 311 calls for non-emergencies. The AI was trained and programmed to provide information to callers, as the OPCD says 50% of 311 calls are for information, according to GovTech…