We have been using Thrive Comments, which provides the thumbs up/down feature, as an overlay to the built-in comments system on our website, but it has been causing problems, so we are deactivating it.
Over the past few months, we have had reports from readers that the comment form was not loading fully or was not visible at all; after lengthy troubleshooting, we were able to find a developer who added some code to alleviate the problem.
However, the entire website went down yesterday after we published an article with high community interest, and the troubleshooting led directly to Thrive Comments, which was adding significant load to the server along with every view from a reader…