Same water use, higher bill? Massachusetts town replaces meters that may undercount

A free water meter upgrade in Nahant, Massachusetts, could detect water leaks and improve billing accuracy, but still leave some customers with higher bills, even if their water use stays the same.

Here’s what to know

Property owners won’t pay a replacement charge, but participation is mandatory. The town’s Department of Public Works is managing the work at every home and commercial property, according to Itemlive.

Mailed notices will explain how to book appointments and what residents and business owners should expect during installation. Hydro Utilities LLC will handle the installations for the town.

Nahant officials are asking customers not to delay booking once their notice arrives.

More background

The age of Nahant’s equipment is driving the replacement effort, with much of it already beyond its expected accuracy period. According to the DPW, meters generally remain accurate for 12 to 15 years, but their accuracy can decline after that…

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